SUMMARY

TECHNICAL EXPERTISE

·               Experience: Highly motivated IT professional with 10 years progressive experience. A reputation for tackling details and self-starting mark this innovative professional who has 9+ years developing extensive hands-on expertise. Demonstrated proven relationship management and leadership skills, fostering collaboration as well as effective, focused interactions with customers, users, vendors, and management. ·               Military Experience: USAF ·               Clearance: Top Secret Clearance /SCI w CI Poly ·               Certificates: Security + ·               ISC2 CISSP (pending/Can Achieve within 6 months) ·               Education: Information and Computer Science/Networking and Security, Kansas State   ·                Relevant Coursework: DoD Information Assurance Boot Camp, Secure Risk Management Systems Training, AFISRA ICD 503 Transition Training, Risk Management framework Training, Information Assurance Training Data Encryption/ Decryption, Designing Network Infrastructure, Installation, Configuration, Troubleshooting, IP-Addressing/Sub-Netting, Windows 2000 Server, Routers, Bridges and Unix.

Technical Skill Retina Network Security Scanner, DISA Gold Disk Scans, Network & System Security, C&A, Risk Management, Vulnerability Assessments, Identity Management, Governance and Regulatory Compliance, NIST and DoD regulations, XACTA IA Manager tool, Digital Certificates, Anti-Virus Tools (Norton, Symantec) Windows XP, Windows 2007, Windows Server 2003, Active Directory, LAN/WANs networking, VPNs, and Firewalls.   Strengths Efficient & reliable Information Technology professional with 5+ years of experience in Information Assurance supporting DOD governance. Very knowledgeable of the DOD 8510.01 - Department of Defense Information Assurance Certification and Accreditation Process (DIACAP) and NIST Risk Management Framework (RMF; SP 800-37).  Proficient in various IA tools and application’s such as Gold Disk, Retina, E-Mass, and SCAP. Knowledge of evaluating security vulnerabilities and mitigation strategies for networked and non-networked systems. Experience with evaluation of Information Security principles, DoD STIGs, and C&A processes for systems.

 

                                                                                       ISSO

Summary: Ensure that assigned information systems are operated, maintained and disposed of in accordance with approved security policies and practices. Ensure that system security requirements are addressed during all phases of the IS lifecycle. Develop and maintaining the SSPs and all other system security documentation, reviewing and updating them at least annually for all assigned systems. Author or coordinate the development of other required system security plans: Configuration management (CM), Contingency Plan (CP), Continuity of Operations (COOP), Disaster Recovery Plan (DR) and Incident Response Plan (IRP). Support risk assessment and evolution activities throughout the system's lifecycle. Implement a strategy for continuous monitoring for assigned systems including: Establishing system audit trails and ensuring their review, reporting all identified security findings and initiating the periodic review of security controls. Request or conduct required information system vulnerability scans in accordance to establish policy; Develop system POA&Ms in response to reported vulnerabilities. Ensure compliance with annual FISMA deliverables and reporting. Investigate any information technology or system security incidents 

Assesses and mitigates system security threats/risks throughout the program life cycle; determines/analyzes and decomposes security requirements at the level of detail that can be implemented and tested; reviews and monitors security designs in hardware, software, data, and procedures; performs system certification and accreditation planning and testing and liaison activities; supports secure systems operations and maintenance.

Perform security engineering analysis, risk and vulnerability assessment. Monitor and analyze security functional tests. Prepare C&A documentation such as SSP, SCONOPS, and ST&E reports.

 

 

 

                                                                    ISSO/ISSM

Summary:  Develop and maintain an IS Security Program while Implementing and enforce the IS Security Policy. Perform periodic vulnerability testing using approved tools to evaluate the security posture of the information systems, and Ensure all IS Users receive the necessary Information Assurance and Security Training. Develop and maintain (keep current) all information system certification / accreditation documentation in accordance with mandated policies. Coordinate all external information systems audits and reviews

                                                             Systems/Network Administrator

Summary:  Supported the operations and upgrade of Unmanned Aerial Vehicle (UAV) Operations Center. Primary responsibility is to maintain the PREDATOR/REAPER Operations Center (POC) in an operational ready state and assist operations teams with solutions to real time issues, both computer and communications. Assist customer to define, document, and integrate required computer, communications and intelligence capabilities to enhance PREDATOR/REAPER and POC missions. Systems monitored include: NIPRNet, SIPRNet, JWICS, CENTRIX, internal/external voice communications system(s), VoIP, NSTS phone system, Video Teleconferencing Center, and video dissemination.

 

                                                             Senior Technician

Summary:  Under minimal supervision, provided onsite or remote support for users. Knowledgeable on a variety of software including Microsoft suite and site specific software. Responsible for in-depth user of active directory to include account creation and deletion, profile path dissemination, OU administration, and account privilege administration. Responsible for troubleshooting a variety of printer issues and maintaining a print server on various classification levels. Assist customers in the replacement of hardware and act as a proxy in the hand receipt process. Responsible for the reimaging of hard drives on various classification levels.

 

Senior Tier II Technician

Summary: Under minimal supervision, provide onsite or remote support for the following user systems (desktops, laptops, printers, peripherals, Blackberries, servers, LANS, WANS) according to contract specifications. Provides full support of systems for break-fix, install, move, add, change, and preventative maintenance activities. Perform additional support activities including monitoring, back-ups, scripting, imaging, patch implementation, incident resolution, account maintenance, password resets, system upgrades, and data migrations. Utilize Remedy ticketing system to create, update and resolve tracked user issues. Conduct hardware, software, and network troubleshooting and problem resolution within the Windows XP system environment. Research problems, makes recommendations for solutions, and repairs or rebuilds systems to appropriate specifications. Develop and maintain system documentation. Interface with clients to determine suitable hardware/software to meet user requirements. Track hardware/software inventory. Troubleshoot MS Office Professional Suite and a variety of other contract specified software. Provide user orientation of new and upgraded hardware/software packages. Maintain disaster recovery procedures. Keep abreast of functionality of new systems. Plan and implement system upgrades and expansion. Act as a team leader on projects. Provide mentoring or guidance to less experienced team members 

Select Responsibilities

·               Provide overall support for LANs, WANs including administration, evaluation, installation, and maintenance.

·               The go-to person for troubleshooting, analyzing, repairing, installing, and configuration of software applications.

·               Diagnose problems, determine appropriate course of action, escalation procedures, and provide complete follow-through to successful resolution.

·               Create Standard Operating Procedures (SOPs) and templates

·               Managed 11 Queues and technicians within Remedy Tracking System

·               Provide guidance on implementing security polices and procedures

·               Provided Active Directory and TCP/IP in LAN environment utilization experience, and strong troubleshooting skills with various hardware and software applications.

·               Assist in coordinating deskside PC/laptop repairs as well as vendor support for more critical repairs.

·               Continuous improvement

 

Select Accomplishments

·               Recognized by management for expertise and promptness in answering, recording, and resolving all customer incidents received via remote access, SMS, remote desktop, remote assistance over the phone, face-to-face,
e-mail, and Web request.

·               Trained teammates in the effective use of helpdesk’s ticket tracking system improving the consistent and detailed recording of all user requests, repairs, reported incidents, and completion/resolution of issues.

·               Demonstrate expertise in use of Active Directory (AD) to manage network accounts, reset network passwords, clear security logs, provide users remote desktop access and give user access to shared drives.

·               Worked with IT and Professional staff to develop and implement more sufficient support procedures.

Support Specialist II, National Institute of Standards and Technology (NIST) MAY 2006 – 2008

Summary: Implement and support local area network (LAN) and campus area network (CAN) hardware and software. Analyze customer workflow and procedures to recommend operational support tools and technologies to satisfy customer needs. Ensure workstations/server data integrity by evaluating; implementing and managing appropriate software/hardware solutions. Act as a liaison between the customer, suppliers, and other technical groups to resolve network and hardware problems. Analyze performance problems and recommends solutions to enhance functionality, reliability and/or usability. Participate on project teams in the implementation of new/upgraded designs. Implement operational support standards, and procedures relating to change management, performance management, and security. Recommend changes and improvements to existing standards. Ensure data/media recoverability by implementing a schedule of system backups, and database archive operations. Develop site administration documentation. Provide user orientation on hardware, software and network operations. Keep abreast of emerging operational support technologies and industry trends. Test all equipment and software for staging to include configuring, imaging computers. Assign user rights, set up Active Directory structures for each site and networking to the Domain.

Select Responsibilities

·               Installed, configured, tested, maintained, monitored, and troubleshot end user workstation hardware, including local and networked peripheral devices, Mother Broads, APC UPS Units, Hard drives, Network Interface Cards, Intel Processors (CPU’s), Floppy Drives, Video Cards, Sound cards, Memory, CD-ROM’s/CDR’s, Modems, Scanners, Servers, Biometric Finger Printer Scanner, HP LaserJet printers, Lexmark Laser Printers and all other defective components in existing JABS systems.

·               Provided systems engineering, testing, and support for NIST customers using JABS as well as on new and existing stations. 

·               Utilize Remedy ticketing system

·               Create and maintain NIST Domain User/Computer Accounts (Active Directory; Operator).

·               Install and maintain Tivoli Storage Manager (TSM0 client

·               Created and modified numerous technical documents for administrators and end users, including, End User Guides, System Design Documents, Training Material, System Reference Manuals and Test Plans

·                Install and Configure software via LANDesk

 

                                           Workflow Supervisor, Defense Intelligence Agency

Summary: Responsible for gathering information, analysis, information services and management, essential enabling and support functions.

Select Responsibilities

·               Responsible for workgroup data assignment, distribution and workflow management of various media – pre/post translations

·               Constructed, installed, and tested customized configurations on various platforms and operating systems. Demonstrated broad technical knowledge of imaging technologies: Ghost, etc., while gaining experience administrating the Remedy ticketing system.

·               Installed, configured, tested, maintained, monitored, and provided troubleshooting for end user workstation hardware, local and networked peripheral devices; and associated end user software products.

·               Provided workgroup computer training and allocation of computer resources, security of resources and management foreign national linguists.

·               Led core teams of 40 or more government contractors, military personnel and foreign national linguists.

·               Assisted in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance as well as instances of hardware failure, repair, installation, and removal.

·               Supervised Swing Shift team operations for the largest, most diverse data collection effort in history for the presidential-mandated Operation Iraqi Freedom, Iraqi Survey Group Combined Media Processing Center

·               Provided technical direction and leadership by supervising and implementing techniques to track shift production, personnel accountability, and quality of the product. 

 

 

 

Cable Technician/Network Engineer, DIA

Summary: Provided first backbone network services to Al Faw palace in Bagdad Iraq and maintained break/fix

Select Accomplishments

·               Established connectivity by installing all types of cable to include fiber optic, coax, CAT and RG.

·               Performed network moves and changes of copper cable (to include single pair, flat wire, CAT6E, CAT5E, RG58, RG59, etc) to support US Military’s WAN communication needs on classified and unclassified LAN.

·               Responsible for troubleshooting issues with network connectivity and latency.  Consistently monitored network connectivity (TCP/IP, DHCP) and web access to ensure accessibility for all users throughout the network.

·               Updated central database and facility drawings for fiber optic cabling.  Performed installation and maintenance of all backbone cable (data, phone, and video).

·               Ran, traced, routed, pinged, and monitored circuit (site scope) and Web sites; reset and unlock accounts, and assisted help desk personnel with routing tickets to the most qualified technician for the task.

·               Performed Network moves, adds, or changes to LAN and computer drops based on US military Specifications.

 

 

Functional Systems Analyst, Gunter AFB, 1999 – 2004

Summary: Provided Air Force wide support for mainframe programs.

Select Responsibilities

·               Performed Tier 1-3 level support for a diverse group of software and hardware products

·               Troubleshooting and problems resolution.

·               Check and ensure proper DNS configuration by using MS-DOS commands. 

·               Supported 3000 + Outlook users, Responsible to assist Helpdesk Support Groups from all level (Tier 1-3.

·               Remotely updated software, security patches as well as troubleshooting installation errors.

·               Troubleshoot problems using SMS (System Management Server) and Remote Desktop.